Our Commitment to You
Thank you for showing interest in our service. In order for us to provide you with our service we
are required to collect and process certain personal data about you and your activity.
By entrusting us with your personal data, we would like to assure you of our commitment to keep
such information private and to operate in accordance with all regulatory laws and all EU data
protection laws, including General Data Protection Regulation (GDPR) 679/2016 (EU).
We have taken measurable steps to protect the confidentiality, security and integrity of this data.
We encourage you to review the following information carefully.
Grounds for data collection
Processing of your personal information (meaning, any data which may potentially allow your
identification with reasonable means; hereinafter "Personal Information") is necessary for the
performance of our contractual obligations towards you and providing you with our services, to
protect our legitimate interests and for compliance with legal and financial regulatory obligations
to which we are subject.
When you use our services, you consent to the collection, storage, use, disclosure and other uses
of your Personal Information as described in this Privacy Policy.
How do we receive information about you?
We receive your Personal Information from various sources:
1. When you voluntarily provide us your personal details in order to create a AgeFX account
(for example, your name and email address);
2. When you use or access our site and services, in connection with your use of our services
(for example, your financial transactions);
3. From third party providers and services, such as credit reference agencies, fraud
prevention agencies, identity verification vendors, banks, authentication service providers
and public registers.
What type of information we collect?
In order to open an AgeFX account, and in order to provide you with our services we will need you
to collect the following information:
Personal Information
We collect the following Personal Information about you:
AgeFX is licensed and regulated by CySEC, CIF Licence Number 317/17
o Registration information - your name, email address, phone number, occupation, country
of residency, and your age (in order to verify you are over 18 years of age and eligible to
participate in our service).
o Voluntary information - when you communicate with us (for example when you send us
an email or use a “contact us” form on our site) we collect the personal information you
provided us with.
o Financial information
- by its nature, your use of our services includes financial
transactions, thus requiring us to obtain your financial details, which includes, but not
limited to your payment details (such as bank account details and financial transactions
performed through our services).
o Technical information - we collect certain technical information that is automatically
recorded when you use our services, such as your IP address, MAC address, device
approximate location
Non-Personal Information
We record and collect data from or about your device (for example your computer or your mobile
device) when you access our services and visit our site. This includes, but not limited to: your login
credentials, UDID, Google advertising ID, IDFA, cookie identifiers, and may include other
identifiers such your operating system version, browser type, language preferences, time zone,
referring domains and the duration of your visits. This will facilitate our ability to improve our
service and personalize your experience with us.
If we combine Personal Information with non-Personal Information about you, the combined
information will be treated as Personal Information for as long as it remains combined.
Tracking Technologies
When you visit or access our services we use (and authorize 3rd parties to use) pixels, cookies,
events and other technologies ("Tracking Technologies"). Those allow us to automatically collect
information about you, your device and your online behavior, in order to enhance your navigation
in our services, improve our site’s performance, perform analytics and customize your experience
on it. In addition, we may merge information we have with information collected through said
tracking technologies with information we may obtain from other sources and, as a result, such
information may become Personal Information
To learn more about our Tracking Technologies please visit our Cookie Policy page.
How do we use the information we collect?
AgeFX is licensed and regulated by CySEC, CIF Licence Number 317/17
Provision of service - we will use your Personal Information you provide us for the provision
and improvement of our services to you.
Marketing purposes - we will use your Personal Information (such as your email address or
phone number). For example, by subscribing to our newsletter you will receive tips and
announcements straight to your email account. We may also send you promotional material
concerning our services or our partners' services (which we believe may interest you),
including but not limited to, by building an automated profile based on your Personal
Information, for marketing purposes. You may choose not to receive our promotional or
marketing emails (all or any part thereof) by clicking on the “unsubscribe” link in the emails
that you receive from us. Please note that even if you unsubscribe from our newsletter, we
may continue to send you service-related updates and notifications, or reply to your queries
and feedback you provide us.
o Opt-out of receiving marketing materials - If you do not want us to use or share your
personal information for marketing purposes, you may opt-out in accordance with this
"Opt-out" section. Please note that even if you opt-out, we may still use and share your
personal information with third parties for non-marketing purposes (for example to fulfill
your requests, communicate with you and respond to your inquiries, etc.). In such cases,
the companies with whom we share your personal information are authorized to use your
Personal Information only as necessary to provide these nonmarketing services.
Analytics, surveys and research - we are always trying to improve our services and think of
new and exciting features for our users. From time to time, we may conduct surveys or test
features, and analyze the information we have to develop, evaluate and improve these
Protecting our interests - we use your Personal Information when we believe it’s necessary in
order to take precautions against liabilities, investigate and defend ourselves against any third
party claims or allegations, investigate and protect ourselves from fraud, protect the security
or integrity of our services and protect the rights and property of AgeFX, its users and/or
Enforcing of policies - we use your Personal Information in order to enforce our policies,
including but limited to our Terms or Client Agreement.
Compliance with legal and regulatory requirements - we also use your Personal Information
to investigate violations and prevent money laundering and perform due-diligence checks, and
as required by law, regulation or other governmental authority, or to comply with a subpoena
or similar legal process.
With whom do we share your personal information?
Internal concerned parties - we share your information with companies in our group, as well
as our employees limited to those employees or partners who need to know the information
in order to provide you with our services.
Financial providers and payment processors - we share your financial information about you
for purposes of accepting deposits or performing risk analysis.
AgeFX is licensed and regulated by CySEC, CIF Licence Number 317/17
Business partners - we share your information with business partners, such as storage
providers and analytics providers who help us provide you with our service.
Legal and regulatory entities - we may disclose any information in case we believe, in good
faith, that such disclosure is necessary in order to enforce our Termsor Client Agreement, take
precautions against liabilities, investigate and defend ourselves against any third party claims
or allegations, protect the security or integrity of the site and our servers and protect
the rights and property of AgeFX, its users and/or partners. We may also disclose your
personal information where requested by our supervisor (the Cyprus Securities and Exchange
Commission, CIF License Number 272/15), or any other regulatory authority having control or
jurisdiction over us, you or our associates or in the territories we have clients or providers, as
a broker.
Merger and acquisitions - we may share your information if we enter into a business
transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of
our assets. Any party that acquires our assets as part of such a transaction may continue to
use your information in accordance with the terms of this Privacy Policy.
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will
transfer your data only to such countries as approved by the European Commission as providing
adequate level of data protection, or enter into legal agreements ensuring an adequate level of
data protection.
How we protect your information
We have implemented administrative, technical, and physical safeguards to help prevent
unauthorized access, use, or disclosure of your personal information. Your information is stored
on secure servers and isn’t publicly available͘ We limit access of your information only to those
employees or partners that need to know the information in order to enable the carrying out of
the agreement between us.
You need to help us prevent unauthorized access to your account by protecting your password
appropriately and limiting access to your account (for example, by signing off after you have
finished accessing your account). You will be solely responsible for keeping your password
confidential and for all use of your password and your account, including any unauthorized use.
While we seek to protect your information to ensure that it is kept confidential, we cannot
absolutely guarantee its security. You should be aware that there is always some risk involved in
transmitting information over the internet. While we strive to protect your Personal Information,
we cannot ensure or warrant the security and privacy of your personal Information or other
content you transmit using the service, and you do so at your own risk.
AgeFX is licensed and regulated by CySEC, CIF Licence Number 317/17
We will retain your personal information for as long as necessary to provide our services, and as
necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Retention periods will be determined taking into account the type of information that is collected
and the purpose for which it is collected, bearing in mind the requirements applicable to the
situation and the need to destroy outdated, unused information at the earliest reasonable time.
Under applicable regulations, we will keep records containing client personal data, trading
information, account opening documents, communications and anything else as required by
applicable laws and regulations.
User Rights
You may request to:
a. Receive confirmation as to whether or not personal information concerning you is being
processed, and access your stored personal information, together with supplementary
b. Receive a copy of personal information you directly volunteer to us in a structured,
commonly used and machine-readable format.
c. Request rectification of your personal information that is in our control.
d. Request erasure of your personal information.
e. Object to the processing of personal information by us.
f. Request to restrict processing of your personal information by us.
g. Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute, and may be subject to our own legitimate
interests and regulatory requirements.
If you wish to exercise any of the aforementioned rights, or receive more information, please
contact our Data Protection Officer (“DPO”) using the details provided below:
Attn. DPO, AgeFX, registration number 351655
Limassol, Cyprus
If you decide to terminate your account, you may do so by emailing us at If you
terminate your account, please be aware that personal information that you have provided us
may still be maintained for legal and regulatory reasons (as described above), but it will no longer
be accessible via your account.
AgeFX is licensed and regulated by CySEC, CIF Licence Number 317/17
Updates to this Policy
This Privacy Policy is subject to changes from time to time, at our sole discretion. The most current
version will always be posted on our website (as reflected in the "Last Updated" heading). You are
advised to check for updates regularly. In the event of material changes, we will provide you with
a notice. By continuing to access or use our services after any revisions become effective, you
agree to be bound by the updated Privacy Policy.
AgeFX is licensed and regulated by CySEC, CIF Licence Number 317/17